Privacy policy

1. Introduction
Tiva, LLC, a Georgia limited liability company (the “Company”) respects your privacy. Please read this privacy policy (“Privacy Policy”) carefully as it explains how the Company collects, uses, discloses, and safeguards user information when users download, access, or use the mobile application and all content, services, resources and products available at or through the application or website (http://www.tivafitness.com) (collectively, the “App” or the “Service”). By downloading, accessing, or using the App, you agree to this Privacy Policy and the Company’s Terms of Use.

2. Information Collected

  1. Personal Information: The Company may collect personal information that you provide directly, such as name, email address, phone number, address, and any other information you choose to provide.
  2. Financial Data: Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we collect when using the Company’s Services. The Company stores only very limited financial information that it collects. Otherwise, all financial information is stored by our current payment processor, Stripe, Inc. and its affiliates and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
  3. Non-Personal Information:The Company may automatically collect certain non-personal information when you use the App, such as usage data, device information (e.g., type of device, operating system), app usage metrics, and other technical data collected through cookies and similar technologies.

3. Use of Information
The information the Company collects is intended to ultimately create a better, more personalized experience for our users.
The Company uses the information collected for the following purposes:

  • Provide and Maintain the Service: To deliver the core functionality of the App, personalize your experience, and improve the Company’s services.
  • Communication: To respond to your inquiries, provide customer support, send service-related notifications, updates, and promotional messages (with opt-out option).
  • Analytics: To analyze usage trends, monitor the performance of the App, and develop new features and functionality.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

How can you exercise your rights provided under the GDPR?
Under the General Data Protection Regulation, you have the right to access, rectify, amend and erase your data. You also have the right to object to and restrict certain processing of your data. The right to object to our processing of your data for direct marketing, which you can exercise by clicking "unsubscribe" in such marketing communications, and the right to object to our processing of your data where we are performing a task in the public interest or pursuing our legitimate interests or those of a third party.

4. Sharing of Information

  • The Company may share your information with third-party service providers who assist us in operating the App, providing services (e.g., hosting, analytics, payment, customer support, marketing), and fulfilling your requests.
  • The Company may disclose your information to the Company’s legal and professional advisors for consultancy.
  • The Company may also disclose your information if required by law or in response to legal process, to enforce the Company’s Terms of Use, protect the Company’s rights or the rights of others, or to ensure the safety of our users or others.
  • In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar event, user information may be part of the transferred assets
  • The Company will share your data with other parties when the Company has your explicit consent to do so. This includes when you choose to share your own data through our services, such as when interacting with other users on the App or on social media platforms.

5. Security of Information
The Company prioritizes your privacy. Your information is securely stored on servers managed by trusted third-party providers such as Amazon Web Services known for its reliable hosting services. Occasionally, data may be transferred and stored outside the United States. While we implement security measures to protect your data and adhere to data protection regulations, we cannot guarantee absolute security over the internet. The Company’s minimal data collection practice ensures we only gather necessary information to deliver the Company’s services. Despite the Company’s efforts, no system is completely invulnerable, and using the Company’s services implies understanding and accepting the inherent risks. If you have any questions about our data handling practices, please contact the Company at support@tivafitness.com.

6. User Choices and Rights

  • Access and Control:You may access, review, update, correct, or delete your personal information through the App settings or by contacting the Company.
  • Opt-Out: You may choose to opt-out of receiving promotional communications from the Company by following the instructions provided in such communications or by contacting the Company directly.
  • The Company may also disclose your information if required by law or in response to legal process, to enforce the Company’s Terms of Use, protect the Company’s rights or the rights of others, or to ensure the safety of our users or others.

7. Communication
The Company mainly communicates with you by push notifications or by emails. These may include reminders or other information about the Services. To opt out of receiving push notifications, you need to change the settings on your device. To opt-out of receiving emails, you should click unsubscribe link in the footer of our email.

8. Third-Party Websites
The App may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with the Company. Once you have used these links to leave the Site or our mobile application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site or our mobile application.

9. Children’s Privacy
The App is not intended for use by children under the age of 13. The Company does not knowingly collect personal information from children under 13. If the Company discover that we have inadvertently collected personal information from a child under 13, the Company will promptly delete such information.

10. Rights Under General Data Protection Regulation (GDPR)
If you reside within the European Union (EU) or European Economic Area (EEA), the General Data Protection Regulation (GDPR) grants you specific data protection rights.
The Company is committed to ensuring that your rights under GDPR are upheld. Our intent is to provide mechanisms for you to access, modify, or erase your Personal Data, should you wish to do so.
To inquire about your Personal Data stored by the Company or request modifications, please reach out to the Company at support@tivafitness.com.
You possess the following data protection rights under GDPR:

  • The right to access, update, or delete your stored data.
  • The right to rectification if your data is incorrect or incomplete.
  • The right to object to the Company processing your Personal Data.
  • The right to restriction, allowing you to limit how the Company processes your data.
  • The right to data portability, permitting you to obtain a copy of your Personal Data in a structured, commonly used, machine-readable format.
  • The right to retract consent at any juncture if the Company relies on your permission to process your Personal Data.

To safeguard your rights, we may request identity verification before processing your inquiries. It's worth noting that, due to the inherent nature of our services, certain data is essential, and its removal might affect service provision.
If you have concerns about how the Company manages your Personal Data, you're entitled to lodge a complaint with your regional data protection authority within the European Economic Area (EEA).

11. California Consumer Privacy Act (CCPA)
In alignment with the California Consumer Privacy Act (CCPA):

  • Visitors can anonymously access our platform.
  • Our Privacy Policy prominently features the term “Privacy” and is readily accessible from the main webpage.
  • Any modifications to our privacy practices will be announced on our Privacy Policy page.
  • Users can modify their personal data by contacting the Company at support@tivafitness.com

“Do Not Track” Signals While "Do Not Track" is a preference users can set in some browsers, however, as of now, the Company doesn't process browser-initiated DNT signals.

12. Changes to This Privacy Policy
The Company may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. The Company will notify you of any material changes by posting the updated policy in the App or through other means.

13. Contact us
If you have any questions or concerns about this Privacy Policy or the Company’s privacy practices, please contact us at support@tivafitness.com.